At PlanData, we recognize the importance of world-class technical support. Our goal is that every support interaction strengthens our clients’ overall satisfaction with PlanData and reinforces our relationship with them.

PlanData Technical Support includes:

• Rapid acknowledgement, relief, and resolution of technical issues.
• Effective management of service requests, including generation of requests indicating severity, status reporting, and escalation, when required.
• Rapid responses to client questions, including ‘how to’ questions.
• Pro-active notification of major and minor product releases.
• Documentation of and training on new features.
• Management of application enhancement requests.
• Rapid responses to training requests.

These services are provided through phone, e-mail, and postings on the PlanData Web site.

• Support Services: pdsupport@plandata.com
• Removal from E-Mail: remove@plandata.com
• Website Comments: websupport@plandata.com